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See Our Impact
5,000+
Trusted Sellers
70%
Fewer Disputes
60%
Faster Claims
40%
Improve Rating
Secure Shipments with Proof
​Every package you send is a promise. But what happens when that promise is questioned? For sellers, disputes and false claims can be more than just a hassle – they can eat into your profits and drain your time. Meet SmoothOps, the tool that ensures your promises are protected, every time.
Imagine a world where every dispatch and return is backed by unquestionable proof. With SmoothOps, this dream is a reality. Say goodbye to the stress of false claims and disputes that cost you time and money. Our cutting-edge tool empowers sellers to easily capture video evidence using just a IP camera, web cam or mobile phone ensuring that every shipment is protected by tamper-proof, time-stamped proof.
Eliminate Fraud
SmoothOps provides tamper-proof video evidence for every shipment, preventing false claims and safeguarding your bottom line.
Centralized, auto-linked video proofs simplify dispute resolution, saving time and boosting efficiency.
Streamline Operations
Enhance Brand Trust
By ensuring transparency with video evidence, SmoothOps strengthens customer trust and protects your brand's reputation.
How Smoothops Works
1. Capture Proof with Ease
With SmoothOps, you can quickly record high-quality video evidence of your dispatches and returns. Whether you're using a mobile phone or IP camera, our user-friendly interface makes it simple for you and your team to document every step.
2. Centralized Dashboard
Access and manage all your video proofs through our centralized dashboard. It’s like having a secure vault for all your shipment and return evidence, ensuring everything is organized and easy to review when you need it.
3. Automated Video Linking
​SmoothOps takes efficiency to the next level by automatically linking your recorded videos to the barcode on the shipping label. This tamper-proof, time-stamped proof is your best defense against fraudulent claims.
4. Share with Confidence
Easily share video proofs with customers or dispute resolution teams directly from the dashboard. SmoothOps ensures that your evidence is always at your fingertips, making the dispute resolution process faster and more effective.
Case Studies
Success Spotlight: From Challenge to Victory
Reducing Fraudulent Return Claims
Background -
An online electronics retailer was facing increasing challenges with fraudulent return claims. High-ticket items like smartphones and laptops were often returned with missing components or tampered seals, resulting in significant financial losses.
Solution -
The retailer implemented SmoothOps to record video evidence of every product's condition before dispatch and during the return process. The system’s auto-linking feature ensured each video was tied to the correct order, making it easy to retrieve and review evidence.
Results -
Within three months, the retailer saw a 60% reduction in fraudulent return claims. By providing indisputable video proof, they were able to reject false claims confidently and avoid unnecessary refunds or replacements.
Why Choose SmoothOps?
Combat False Claims
Smoothops saves you time and resources by recording tamper-proof, time-stamped video proofs of every dispatch and return. Defend against false claims effortlessly with your mobile phone or IP camera.
Protect Your Reputation
By proactively managing and sharing video proofs, you can demonstrate your commitment to transparency and trust, showing your customers that you stand by every order you ship.
Simplify Your Workflow
Simplifies dispute management with a centralized dashboard for secure, easily accessible video proofs. Auto-link videos to barcodes for instant retrieval, ensuring your documentation is always ready when needed.​
Focus on Growth
Smoothops eases eCommerce demands, handling your business protection so you can focus on scaling operations, delighting customers, and expanding reach without the hassle.
See What Our Clients Say About SmoothOps
SmoothOps drastically reduced our fraudulent returns. The video proof feature is a game-changer.
Operations Manager
Mohit Jain
As someone who oversees dispatches daily, SmoothOps’s VMS solution is a game-changer. Highly recommended!
Head of Logistics
Rajesh
SmoothOps has completely transformed how we handle disputes. It’s a must-have for any serious e-commerce business.
E-commerce Operations Manager
Komal
SmoothOps reduces disputes and false claims, adding transparency and customer satisfaction.
Head of Customer Support
Piyush Kumar